Shipping Policy
Processing Time
Orders are processed within 1–3 business days. You'll receive an email confirmation once your order ships.
Estimated Delivery
Standard shipping: 5–10 business days. Express shipping options are available at checkout.
Free Shipping
We offer free standard shipping on all orders over $75. This is automatically applied at checkout.
International Shipping
We currently ship to the United States, Canada, Australia, and the United Kingdom. International orders may be subject to additional customs duties and taxes.
Tracking
Once your order ships, you'll receive a tracking number via email. Use our Order Tracking page to monitor your shipment.
Return Policy
30-Day Return Window
We accept returns within 30 days of delivery for most items. Items must be in their original condition and packaging.
How to Initiate a Return
Contact our support team via the Contact page with your order number and reason for return. We'll provide a prepaid return label for eligible returns.
Refund Timeline
Refunds are processed within 5–7 business days of receiving the returned item. Your refund will be credited to the original payment method.
Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return. These will be clearly marked on the product page.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We'll replace it at no cost to you.
Privacy Policy
Information We Collect
We collect information you provide when making a purchase (name, email, shipping address, payment information) and browsing data to improve your experience.
How We Use Your Information
We use your information to process orders, provide customer support, send order updates, and improve our services. We do not sell your personal data.
Data Security
All payment information is processed through Wix's PCI-compliant checkout system. We never store your credit card details.
Cookies
We use essential cookies to maintain your cart and session. You can disable cookies in your browser settings, though this may affect site functionality.
Third-Party Services
We use Wix for e-commerce processing. Their privacy policy governs how they handle your payment data.
Contact Us
For privacy-related inquiries, contact us at support@elevatestore.com.
Terms of Service
Acceptance of Terms
By using our website and making purchases, you agree to these Terms of Service. Please read them carefully.
Product Descriptions
We strive for accuracy in all product descriptions and images. Minor variations in color or appearance may occur due to photography lighting and screen settings.
Pricing
All prices are in USD and are subject to change without notice. We reserve the right to cancel orders in the event of pricing errors.
Order Acceptance
We reserve the right to refuse or cancel any order at our discretion. If we cancel an order, you will be fully refunded.
Intellectual Property
All content on this website including images, text, and logos is the property of ELEVATE and may not be used without permission.
Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from use of our products or services beyond the purchase price.
Governing Law
These terms are governed by applicable law. Disputes shall be resolved through good-faith negotiation or appropriate legal channels.